Shipping policy
At SLIMONA, we are committed to providing an exceptional shopping experience, including clear and reliable shipping for all our customers. We proudly offer free shipping on all orders within the United States.
Shipping Locations
This shipping policy applies to all orders shipped within the United States.
Processing Times
Please allow 1–2 business days (Monday to Friday) for us to process and prepare your order for shipment. All packages are provided with a tracking number.
Delivery Times
- Order Cutoff Time: 2:00 PM (MT). Orders placed after this time will be processed the next business day.
- Order Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 4–7 business days (Monday to Friday)
- Estimated Delivery Time: 5–9 business days from the date of order
Please note: these transit times are estimates and may vary due to unforeseen circumstances such as courier issues or weather-related incidents. Business days do not include weekends or public holidays.
Carrier Services
We partner with trusted carriers to ensure safe and timely delivery:
- USPS
- UPS
- FedEx
Shipping Costs
Free Shipping: All orders delivered within the United States qualify for free shipping — no minimum order required.
Cancellations
You may cancel your order within 24 hours of purchase for a full refund by contacting us at help@slimona.com with your order number. After 24 hours, cancellations may not be possible due to fast processing. If your order has already been dispatched, please wait until it is received and follow our Return & Refund Policy.
Delivery Issues
If you experience any issues such as delivery delays or a lost package, please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely.
Tracking Your Order
Once your order has been dispatched, you will receive an email with a tracking number. You can also track your order anytime by visiting our Order Tracking Portal.
Questions?
For more details, visit our FAQs page or contact our customer support team.
Contact Information
- Address: 201 E 5th St STE 1200, Sheridan, WY 82801, United States
- Email: help@slimona.com
- Phone: +1 (307) 461-5851
- Contact Form: Contact Us
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MT
- We aim to respond to all inquiries within 24 hours.
- SLIMONA is operated by LUNE ROSE LLC