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Terms of service

Last Updated: March 26, 2026

1. Company Details

SLIMONA is a women's fashion brand operated by LUNE ROSE LLC, incorporated under the laws of the State of Wyoming, United States. We serve customers across the United States.

For any questions, concerns, or assistance, you may contact us at:

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MT
We aim to respond to all inquiries within 24 hours.

2. Products and Descriptions

We take all reasonable steps to ensure that the descriptions, images, and specifications of products listed on our website are accurate, truthful, and up to date. All product images are representative of the actual items sold. Descriptions accurately reflect the size, colour, composition, and function of the goods.

We reserve the right to limit product sales, quantities, or services, discontinue products, or modify descriptions or pricing at our sole discretion. We cannot guarantee that product colours will display identically across all devices.

3. Pricing and Payment

All prices are stated in USD ($) and are inclusive of any applicable taxes unless otherwise stated. Prices may be subject to change without prior notice but will not affect orders already confirmed.

Payment must be made in full at the time of purchase. We accept all major debit and credit cards, as well as PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods indicated on our website.

4. Shipping and Delivery

We aim to dispatch all orders within 1 to 2 business days of confirmation. Delivery timeframes may vary depending on your location. Shipping costs are clearly displayed at checkout.

In the event of a return, customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect, in which case SLIMONA will cover all return shipping costs, provided the return is initiated in accordance with our return process (see Section 6).

5. Cancellations

You may request to cancel your order within 24 hours of placing it, provided it has not yet been dispatched. To cancel, please contact us immediately at help@slimona.com or by phone at +1 (307) 461-5851.

Once an order has been dispatched, it can no longer be cancelled but may be returned in accordance with our Return & Refund Policy (see Section 6).

6. Returns and Refunds

At SLIMONA, we offer a 30-day return policy. Customers may return items within 30 days of receipt for a full refund, subject to the conditions below.

Return Eligibility:

  • Items must be unused, unworn, unwashed, and in their original condition (unless faulty or damaged upon arrival)
  • Returned with original packaging and all tags included

Return Procedure:

  1. Go to our Returns & Exchanges Portal within 30 days of delivery
  2. Enter your order number and email address
  3. Select your preferred return option and follow the instructions provided

Return Shipping Costs:

  • Defective, damaged, or incorrect items: SLIMONA covers all return shipping costs
  • Change of mind or wrong size ordered: Return shipping costs are the customer's responsibility. Original shipping fees are non-refundable.

Refund Process:

Once the returned goods are received and inspected, we will confirm receipt by email and issue a full refund within 7 business days to the original payment method. Please note that banks or card issuers may require additional time to process the transaction.

Non-Returnable Items:

For hygiene and safety reasons, certain products may not be eligible for return. These will be clearly indicated on their respective product pages. Sale items are final sale and are not eligible for return or exchange unless faulty, damaged, or incorrect.

7. Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not as described, you are entitled to a full refund or replacement. Please contact us as soon as possible at help@slimona.com, ideally within 7 days of delivery. We will provide return instructions and ensure that all associated costs, including return shipping, are covered by SLIMONA.

8. Exchanges

Need another size, color, or item? Use our Returns & Exchanges Portal to easily process your exchange. Simply select the "Exchange for Different Items" option and follow the steps provided.

9. Legal Compliance

SLIMONA complies with all applicable US consumer protection laws, including the Federal Trade Commission (FTC) regulations, the CAN-SPAM Act, and applicable state consumer protection statutes. Nothing in these Terms shall affect your statutory rights as a consumer.

10. User Conduct

By using our website, you agree not to use our products or services for illegal or unauthorized purposes, transmit malicious code, reproduce or resell any part of the Service without express written permission, or engage in any conduct that violates applicable laws. A breach of any Terms may result in immediate termination of your access to our Services.

11. Third-Party Links

Our website may contain links to third-party websites. We are not liable for third-party content, services, or transactions. We encourage you to review the policies of any third-party site before engaging with them.

12. Limitation of Liability

We do not guarantee uninterrupted, secure, or error-free Service. The Service and products are provided "as is" and "as available." SLIMONA and its affiliates are not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products, except where such liability cannot be excluded under applicable law.

13. Indemnification

You agree to indemnify and hold SLIMONA, LUNE ROSE LLC, and their affiliates harmless from any claims or demands arising from your breach of these Terms or violation of any applicable laws or rights of third parties.

14. Governing Law

These Terms and any contract formed under them shall be governed by the laws of the State of Wyoming, United States. Any disputes arising shall be subject to the jurisdiction of the courts of Wyoming.

15. Changes to These Terms

We reserve the right to amend these Terms at any time. Updated versions will be published on this page with the revised effective date. Continued use of our website following any changes constitutes acceptance of those changes.

16. Contact Information

FREE US SHIPPING

On every order

30-DAY RETURNS

Easy & free

SECURE CHECKOUT

Encrypted, PCI compliant

WE REPLY

help@slimona.com